I recently tried out a new gym and hated it. The class was energetic, I got a good workout, and the space was clean and well-kept, so what was the problem? The customer service was terrible. When I eagerly walked in, high on a fresh cup of coffee and ready to get my butt-sweat on, …

It’s apparent that every business and organization seeks to be accessible. Of course, you want your product, your service, your vision to be seen by everyone! But when we sit down to really think, who do you really mean by everyone? Are we truly thinking about all people, all abilities, all backgrounds? A lot of people …